About the product
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Our store has set a "product rank."
Please note that these are product ranks based on our store standards.
*Please be sure to check the product details on each product page.
If you have any questions or concerns, please contact us by email or phone before placing your order.
Please note that these are product ranks based on our store standards.
| Product rank | |
| N Rank | New and unopened |
| S rank | Opened but unused item |
| SA Rank | Unused condition, new finish |
| A+ Rank | Only slight signs of use, very good condition |
| A rank | Beautiful item with only slight signs of use |
| A-rank | Good used item with no noticeable signs of use |
| B+ rank | Used item with signs of use but no noticeable damage |
| B rank | Used item with signs of use and some damage |
| B-Rank | Used item with significant signs of use and damage |
| C rank | Junk items that require repair or maintenance |
View Condition Guide
*Please be sure to check the product details on each product page.
If you have any questions or concerns, please contact us by email or phone before placing your order.
We will adjust (remove) links free of charge only when you place an order.
Please fill in the notes section when placing your order.
*You cannot add more frames.
*Please note that due to the structure, some items may not be compatible.
Please fill in the notes section when placing your order.
*You cannot add more frames.
*Please note that due to the structure, some items may not be compatible.
This option is available at the time of ordering for an additional 3,300 yen (tax included). Please fill in the comments section when placing your order.
*Cancellation is not possible after size adjustment.
*Please note that some items, such as brand jewelry, cannot be resized due to their specifications. Please inquire before purchasing.
*Cancellation is not possible after size adjustment.
*Please note that some items, such as brand jewelry, cannot be resized due to their specifications. Please inquire before purchasing.
Of course! You can see it in person at the store.
If you live nearby or are visiting Kyoto, please stop by NISHIKINO.
The product may be available in the online shop's warehouse, so if you contact us in advance, we can prepare it for you at the store.
Address: 602-8243
481 Naramonocho, Kamigyo Ward, Kyoto City, Kyoto Prefecture
Phone number: 075-441-8888
Business hours: 10:00-18:00 (excluding Sundays and public holidays)
For inquiries, please contactHere
If you live nearby or are visiting Kyoto, please stop by NISHIKINO.
The product may be available in the online shop's warehouse, so if you contact us in advance, we can prepare it for you at the store.
Address: 602-8243
481 Naramonocho, Kamigyo Ward, Kyoto City, Kyoto Prefecture
Phone number: 075-441-8888
Business hours: 10:00-18:00 (excluding Sundays and public holidays)
For inquiries, please contactHere
Our warranty period varies depending on the item.
| Target category | Warranty period |
|---|---|
| jewelry | 1 month |
| Home appliances | 3 months |
| utility class | 3 months |
| Cameras | 3 months |
| Watches under ¥500,000 | 3 months |
| Watches over 500,000 yen | 6 months |
In the case of natural breakdowns, we will repair or adjust the product.
If we are unable to repair the product, we may offer a refund.
* Bags, wallets, accessories, fashion and other items are
Due to the nature of the product, it is not covered by the warranty.
Please be aware of this in advance.
About orders
Please enter this code in the code field on the payment screen.
Instructions for use are here
Instructions for use are here
This is only possible before shipping (excluding some payment methods).
Please contact us as soon as possible.
For inquiries, please contactHere
Please contact us as soon as possible.
For inquiries, please contactHere
Generally, we do not allow changes to payment methods after an order has been placed.
If you wish to make changes, we will need to cancel your order first, so please place a new order using your preferred payment method. Please contact us at that time.
*Depending on the payment method, it may be possible to change to bank transfer.
If you wish to make changes, we will need to cancel your order first, so please place a new order using your preferred payment method. Please contact us at that time.
*Depending on the payment method, it may be possible to change to bank transfer.
◆ Cancellation due to customer convenience (before product shipping)
If you need to cancel your order or change your payment method or shipping address, please contact us as soon as possible.
We cannot accept cancellations or changes to orders after the product has been shipped for any reason.
*Cancellations by phone will only be accepted during business hours.
Business hours: 10:00-18:00 (excluding Sundays and public holidays)
*Please note that if you cancel after the arrangements have been made, round-trip shipping fees and handling charges will be incurred.
◆ Cancellation due to our circumstances (in the case of product shortage)
If the item you ordered is out of stock, we will contact you by email or phone.
As this product is one of a kind and there is no substitute, we will have to cancel your order.
Please be aware of this in advance.
If you need to cancel your order or change your payment method or shipping address, please contact us as soon as possible.
We cannot accept cancellations or changes to orders after the product has been shipped for any reason.
*Cancellations by phone will only be accepted during business hours.
Business hours: 10:00-18:00 (excluding Sundays and public holidays)
*Please note that if you cancel after the arrangements have been made, round-trip shipping fees and handling charges will be incurred.
◆ Cancellation due to our circumstances (in the case of product shortage)
If the item you ordered is out of stock, we will contact you by email or phone.
As this product is one of a kind and there is no substitute, we will have to cancel your order.
Please be aware of this in advance.
We generally do not offer gift wrapping services, but depending on the product, simple wrapping may be possible. Please contact us before making a purchase.
Shipping Policy
Shipping within Japan is free of charge.
*If you choose cash on delivery, a cash on delivery fee will be charged.
*For overseas delivery, additional shipping charges will apply.
Shipping costs vary depending on the country of delivery and the weight of the product.
When you add a product to your cart, shipping costs will be automatically calculated when you place your order.
*If you choose cash on delivery, a cash on delivery fee will be charged.
*For overseas delivery, additional shipping charges will apply.
Shipping costs vary depending on the country of delivery and the weight of the product.
When you add a product to your cart, shipping costs will be automatically calculated when you place your order.
*For overseas shipping, customs duties may be required depending on the country or region.
● Import duties, taxes, and fees are not included in the product price or shipping costs. These charges are the responsibility of the buyer.
Before making a purchase or bid, please contact the customs office in your country to check if any additional fees will apply.
● When the goods pass through the customs of your country, the shipping company will prepay the customs duties on behalf of the customer. Customs duties and fees will be collected by the shipping company when the goods are received. Please do not confuse these fees with additional shipping charges, as they are customs duties.
If the payment of customs duties is refused, the carrier will return the goods to us and charge customs duties. After that, we will refund the order amount minus the customs duties.
*Please note that payment of customs duties is the buyer's responsibility regardless of whether the item is returned or not.
● Import duties, taxes, and fees are not included in the product price or shipping costs. These charges are the responsibility of the buyer.
Before making a purchase or bid, please contact the customs office in your country to check if any additional fees will apply.
● When the goods pass through the customs of your country, the shipping company will prepay the customs duties on behalf of the customer. Customs duties and fees will be collected by the shipping company when the goods are received. Please do not confuse these fees with additional shipping charges, as they are customs duties.
If the payment of customs duties is refused, the carrier will return the goods to us and charge customs duties. After that, we will refund the order amount minus the customs duties.
*Please note that payment of customs duties is the buyer's responsibility regardless of whether the item is returned or not.
We will ship within 1-5 business days after receiving your payment.
*Shipping and inquiries on Sundays and public holidays will be handled from the next business day onwards.
Please note that even if you specify a delivery date and time when placing your order, we may not be able to deliver at your desired date and time due to payment status, stock availability, weather, traffic, and other circumstances.
Please be aware of this in advance.
*We are not responsible for any delays in the arrival of products due to customs inspections for overseas deliveries.
During customs procedures, you cannot declare low-priced items or label them as "gifts." Such actions violate international law. Please check for additional taxes in your country before setting the price of the product.
*Shipping and inquiries on Sundays and public holidays will be handled from the next business day onwards.
Please note that even if you specify a delivery date and time when placing your order, we may not be able to deliver at your desired date and time due to payment status, stock availability, weather, traffic, and other circumstances.
Please be aware of this in advance.
*We are not responsible for any delays in the arrival of products due to customs inspections for overseas deliveries.
During customs procedures, you cannot declare low-priced items or label them as "gifts." Such actions violate international law. Please check for additional taxes in your country before setting the price of the product.
For deliveries within Japan, you can specify the delivery date and time.
If you have a preferred time slot, please write it in the comments section when ordering.
in the morning
12:00-14:00
2:00 PM to 4:00 PM
4:00 PM to 6:00 PM
6:00 PM to 8:00 PM
7pm to 9pm
*You cannot choose the shipping company.
Please note that even if you specify a delivery date and time, it may be difficult to deliver as requested due to payment confirmation, stock availability, weather, or traffic conditions.
*Date and time cannot be specified for overseas deliveries.
We will ship your order so that it arrives as quickly as possible. Thank you for your understanding.
If you have a preferred time slot, please write it in the comments section when ordering.
in the morning
12:00-14:00
2:00 PM to 4:00 PM
4:00 PM to 6:00 PM
6:00 PM to 8:00 PM
7pm to 9pm
*You cannot choose the shipping company.
Please note that even if you specify a delivery date and time, it may be difficult to deliver as requested due to payment confirmation, stock availability, weather, or traffic conditions.
*Date and time cannot be specified for overseas deliveries.
We will ship your order so that it arrives as quickly as possible. Thank you for your understanding.
Return Policy
◆ Regarding returns due to customer convenience
We will only accept returns if the product is unused and within 3 business days of receipt.
The customer is responsible for shipping costs when returning the product.
*We cannot accept returns due to customer reasons such as the product being different from what was expected or the size being different from what was expected.
◆ Regarding returns due to initial defects or incorrect delivery
If you contact us within 3 business days of receiving the product, we will process your return and refund.
Please note that as this product is a one-of-a-kind item, it cannot be exchanged.
We will cover the shipping costs for return and re-send.
If you wish to return the product based on the above, please contact us as soon as possible.
Please feel free to contact us if you have any questions or concerns.
We will only accept returns if the product is unused and within 3 business days of receipt.
The customer is responsible for shipping costs when returning the product.
*We cannot accept returns due to customer reasons such as the product being different from what was expected or the size being different from what was expected.
◆ Regarding returns due to initial defects or incorrect delivery
If you contact us within 3 business days of receiving the product, we will process your return and refund.
Please note that as this product is a one-of-a-kind item, it cannot be exchanged.
We will cover the shipping costs for return and re-send.
If you wish to return the product based on the above, please contact us as soon as possible.
Please feel free to contact us if you have any questions or concerns.
◆ Please contact us using the inquiry form and provide the following information.
- Name
- Order number
- Product Name
- Product control number (SKU)
◆ For customers in Japan
After checking the reply from our staff, please return it to the address below.
602-8214
568 Kitanomikadocho, Kamigyo Ward, Kyoto City
Kitanomikado Building 3F
To NIX Co., Ltd.
TEL: 075-366-3593
◆ For overseas customers
We will send you a return shipping label by email, so please print it out and attach it to the packaged item before returning it.
Once we receive the returned product, we will cancel your order and process your refund.