Returns and Refunds
◆ Regarding returns due to customer convenience:
After the product arrivesWithin 3 business daysWe will only accept returns if the item is unused.
The customer is responsible for shipping costs when returning the product.
*We cannot accept returns for reasons of customer convenience, such as the product being different from what was expected or the size being different from what was expected.
◆ Regarding returns due to defective products or incorrect delivery:
After the product arrivesWithin 3 business daysIf you contact us, we will handle the return and refund.
Please note that as this item is unique, it cannot be exchanged.
We will cover the shipping costs for return and re-shipment.
If you wish to return the product based on the above, please contact us as soon as possible.
If you have any questions, please feel free to contact us.
Warranty period
In the case of natural breakdowns, we will repair or adjust the product.
Please note that if repairs are not possible, we may offer a refund.
Our warranty period varies depending on the item.。
| jewelry | 1 month |
| Home appliances | 3 months |
| utility class | 3 months |
| Cameras | 3 months |
| Watches under ¥500,000 | 3 months |
| Watches over 500,000 yen | 6 months |
* Bags, wallets, accessories, fashion and other items are
Due to the nature of the product, it is not covered by the warranty.
Please be aware of this in advance.
Contact Information
NIX Inc.
MAIL：kyoto_nishikino7@nifty.com
telephone number:075-441-7777
Business hours: 10:00-18:00 (excluding Sundays and public holidays)
*Inquiries received outside of business hours will be handled sequentially from the next business day onwards.
Please note that it may take some time for us to respond.